Returns and Warranties

Warranties

Our suppliers offer a 1-year product warranty on toys for manufacturing defects.  For accessories such as Toy Cleaner or lubricant, if there is an issue with the product, please call us to discuss the nature of the issue so we can sort a satisfactory solution for you.

Should you purchase a toy from our range of The Natural Love Company (TNLC) toys, you can register your warranty directly with TNLC via the warranty card included with the toy. If that product fails within 1 year, TNLC will ship a replacement item directly to you, free of charge.

How to get help

Either send a message via the Contact page, email us at hello@goodvibe.co.nz or feel free to call us on 022 3022 554 during standard New Zealand business hours.

Returns

(Product Fault) If a product which is within its 1 year warranty requires replacement due to a fault, please contact us initially to discuss using the methods outlined above. 

(Change of mind) We will only accept unopened returns due to the intimate nature of the products.  (There’s not much of a market for second-hand sex toys, haha!). For TNLC products, please do not open the sterile starch bag unless you intend to keep the product as it is not resealable.  For any boxed products, we will only accept returns if the box remains unopened.

  • 1% to the planet

    Success shouldn’t always be measured in terms of profit and revenue; it should also include the positive impact you can make.

  • minimise waste

    Products with minimised waste and thoughtfully selected materials such as recycled components or organic ingredients.

  • GIVING BACK

    We have chosen to support local reproductive cancer charities who are doing vital research and support work in New Zealand.